eg333 Privacy Policy
A complete and transparent account of how eg333 collects, uses and protects your personal information.
Table of Contents
1 Introduction
eg333 (referred to hereinafter as "we", "us" or "the platform") places the highest importance on the privacy of its users' personal information. This privacy policy applies to the use of the eg333app.cam website and its associated applications.
This document explains how your data is handled at every stage when you use our services — from opening an account to making deposits, placing bets or playing casino games. Alongside our Terms and Conditions, this policy forms the basis of a transparent relationship between us and you.
Continuing to use eg333's services means you have read and agreed to the terms of this privacy policy. If you have any objection to any part of it, you are asked to stop using the services.
2 What Information We Collect
Our data collection covers both the information you provide as a user and the information our system records automatically.
2.1 Information Provided Directly
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment information — bKash, Nagad, Rocket or bank account details
- Username and password created at registration
2.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Time of site access and session duration
- Log of which pages were visited and for how long
- Game history, bet amounts and transaction records
3 How We Collect Information
eg333 collects information through several methods, which are described in detail below:
3.1 Registration and Account Management
The information you fill in directly when opening an account is the first and primary source of collection. Information may also be collected when you update or verify your account.
3.2 Financial Transactions
During deposits and withdrawals, transaction confirmation data from payment gateways comes into our system automatically. For transactions via bKash, Nagad and Rocket, only the necessary reference information is stored.
3.3 Live Chat and Support
When you use our 24/7 live chat service, your questions and conversations may be saved to help improve service quality in the future.
3.4 Cookies and Tracking
Our website uses cookie technology. Details on this are covered in section 7.
4 Purpose of Using Information
We use your information only for specific and legitimate purposes. It is not used for anything else without authorisation.
- Creating, verifying and managing accounts
- Processing deposits and withdrawals
- Sending you information about bonuses and promotions
- Preventing fraud and ensuring account security
- Providing customer support and resolving complaints
- Reviewing and improving service quality
- Meeting legal obligations
- Monitoring responsible gaming practices
eg333 is committed to responsible gaming. For more details, visit our Responsible Gaming page.
5 Data Storage and Security
eg333 has put in place industry-standard technical and administrative measures to keep your information secure.
5.1 Encryption
All data transfers are handled through SSL (Secure Socket Layer) encryption, which prevents third parties from reading information exchanged between the website and your device.
5.2 Access Control
Only authorised staff can access user information within defined limits. This access is reviewed regularly.
5.3 Retention Period
Information may be retained for the full period your account is active and for a defined period after account closure to meet legal requirements. Once that period has passed, information is securely deleted or anonymised.
5.4 In Case of a Security Breach
If a data breach occurs, we have measures in place to detect it quickly and notify the affected users.
6 Sharing Information with Third Parties
eg333 never sells your personal information or shares it with unrelated third parties for commercial purposes. However, information may be shared in the following limited cases:
6.1 Payment Processors
Information necessary to complete transactions via bKash, Nagad, Rocket or banking services is shared with the relevant institutions. This sharing is fully encrypted and secure.
6.2 Technology and Service Partners
Game providers, cybersecurity specialists and analytics service providers may have limited access to certain data, only under contractual obligations.
6.3 Legal Requirements
Supplying information to meet a court order or a lawful request from a law enforcement authority is a legal obligation on our part.
7 Cookies and Tracking Technologies
Our website uses cookies, which are stored as small text files in your browser. They improve your experience of using the site.
7.1 Essential Cookies
These cookies are necessary for maintaining login sessions, verifying security tokens and remembering language preferences. Without them, the site will not function properly.
7.2 Functional Cookies
These cookies help remember your preferences and settings — for example, which game category you prefer or which payment method you have used before.
7.3 Analytics Cookies
We use analytics cookies to understand which parts of the site are used most and where improvements are needed. This information is processed in aggregated and anonymised form.
7.4 Cookie Control
You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some features of the site.
8 Your Rights
As an eg333 user, you have certain basic rights over your own information. We respect these rights and help you exercise them.
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: If any of your information is incorrect, you can request that it be corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations apply.
- Right to Object: You can object to your information being used for specific purposes.
- Right to Portability: You can request a copy of your information in a structured, machine-readable format.
- Marketing Opt-Out: You can request at any time to opt out of promotional communications.
To exercise these rights, contact our support team via live chat or email. We will try to respond as quickly as we can.
9 Privacy of Minors
All eg333 services are for persons aged 21 or over only. We do not knowingly collect any information from minors.
If for any reason a minor's information enters our system, the account will be closed and the relevant information deleted as soon as it is identified. Parents and guardians should monitor their children's online activity.
If you believe a minor has created an account on our platform, please notify our support team immediately.
10 Policy Changes
eg333 may update this privacy policy from time to time. This may be necessary due to service improvements, the addition of new technology or changes in legal requirements.
When significant changes are made to the policy, a clear notice will be posted on the website and, where possible, you will be informed at your registered email address. The "Last Updated" date will be shown at the top of each version.
Continuing to use the service after changes have been made will be taken as acceptance of the new policy. It is therefore recommended that you check this page regularly.
11 Contact
If you have any questions, requests or complaints about this privacy policy, you can reach us in the following ways:
- Live Chat: Direct support available 24 hours a day, 7 days a week
- Email: [email protected]
Our support team can respond in both Bengali and English. For more general questions, you can visit our FAQ section, where answers to the most common questions are provided.